Privacy Policy

Welcome to Chen Moore and Associates, Inc. (“ChenMoore”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website (www.chenmoore.com) or interact with our digital platforms.

We collect information to provide better services to our clients, partners, and website visitors. This includes:

Personal Information: Information you voluntarily provide to us when you fill out contact forms, subscribe to newsletters, apply for a job, or request our services. This may include your name, email address, phone number, company name, and job title.

Sensitive Personal Data: We use the term “Personal Data” to refer to information that can identify you (like your name or email). ChenMoore does not intentionally collect “Sensitive Personal Data” through our website – this includes information regarding race or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or physical/mental health information. We ask that you do not submit this type of information through our website contact forms.

Automatically Collected Data: When you visit our website, we may automatically collect non-personally identifiable information such as your IP address, browser type, operating system, referring URLs, and details about your interaction with our site (e.g., pages visited and time spent).

ChenMoore uses the information we collect for the following purposes:

To fulfill contractual obligations and comply with applicable local, state (including Florida Sunshine Laws, where applicable), and federal regulations.

To respond to your inquiries and provide requested services.

To communicate firm news, industry updates, or project milestones.

To analyze website traffic and optimize our digital presence.

As a firm that handles sensitive municipal, utility, and private infrastructure data, data sovereignty and security are paramount.

Artificial Intelligence (AI) Safeguards: Any data collected through our website or client portals is strictly protected. We do not use your personal information or confidential project data to train public or consumer-grade Generative AI models. All internal technology and AI deployments operate under strict corporate governance and compliance standards to ensure your data remains confidential and secure.

Strict Data Governance: We utilize closed-loop, secure enterprise technologies to manage project data.

We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances:

Legal Requirements: We may disclose your information if required to do so by law, subpoena, or in response to a request from government or municipal authorities.

Service Providers: We may share information with trusted third-party IT, hosting, and software providers who assist us in operating our website and conducting our business. These parties are bound by strict confidentiality agreements.

We retain your Personal Data only for as long as is reasonably necessary to fulfill the purposes for which it was collected, such as providing our engineering and consulting services, responding to inquiries, or processing a job application. We may also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our website uses “cookies” and similar tracking technologies to enhance user experience. Cookies are small data files placed on your device. We use them to remember your preferences and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

Do Not Track (DNT) Signals: Currently, our website does not respond to “Do Not Track” (DNT) signals from web browsers. However, we do not track our users over time and across third-party websites to provide targeted advertising. You can manage or block cookies at any time through your individual browser settings.

We employ robust, industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

Our website may contain links to external websites (such as industry associations, partners, or software vendors). ChenMoore is not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

Our website and services are intended for a general business audience and are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Depending on your state or country of residence, you may have specific rights regarding your personal information. Regardless of your location, ChenMoore strives to provide all users with the ability to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request that we update or correct inaccurate information.
• Delete: Request that we delete your personal data from our systems (often called the “Right to be Forgotten”), subject to certain legal or administrative exceptions (e.g., data required for municipal record-keeping).

To exercise any of these rights, please contact us at the email address listed below. We will not discriminate against you for exercising your privacy rights.

ChenMoore reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technologies, or legal obligations. We will post the revised policy on this page with an updated “Effective Date.”

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us via the Contact Us page.

If you provide your mobile phone number and consent to receive SMS communications from ChenMoore, we will use your number solely to send the messages you have agreed to receive. We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes. This information is used only for communications related to our services, such as support updates, appointment reminders, and service notifications.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.